Last updated: August 15, 2026
All Sales Are Final
Every Melted.ink product is made especially for you after your order is placed. Because we do not maintain traditional inventory, all sales are final and we do not accept returns or exchanges for:
- Changing your mind or buyer’s remorse
- Ordering the wrong size, color, product, or quantity
- Personal fit or style preferences
- Accidental or duplicate orders
- Minor differences in color caused by screen or display settings
- Minor variations in print placement or appearance that occur during production
- Sale, promotional, or discounted merchandise
Please review the product description, sizing information, selected variants, shipping address, and order total carefully before completing your purchase.
Order Cancellations and Changes
Orders enter production shortly after they are submitted. Once an order has been placed, we cannot guarantee that it can be canceled or changed.
If you notice a mistake, email contact@melt3d.ink immediately with your order number. We will attempt to help if production has not started, but changes and cancellations are not guaranteed.
Once production begins, the order cannot be canceled, refunded, or modified.
Damaged, Defective, Misprinted, or Incorrect Items
If your order arrives damaged, defective, misprinted, or materially different from what you ordered, please contact us within 30 days of delivery.
Email contact@melt3d.ink and include:
- Your full name
- Your order number
- A description of the problem
- Clear photographs of the entire item
- Close-up photographs showing the damage, defect, or printing error
- A photograph of the packaging and shipping label, when applicable
Approved claims will receive a replacement at no additional cost or a refund to the original payment method, depending on the circumstances.
You do not need to return a damaged or incorrect item unless we specifically instruct you to do so. Please do not mail products to the address printed on your shipping label. Unauthorized returns may not be received or processed.
Damage caused by normal wear, improper washing, incorrect care, misuse, alteration, or accidental damage after delivery is not considered a manufacturing defect.
Size and Color Exchanges
We do not offer exchanges when the wrong size or color was selected during checkout. Producing an exchange would require creating an entirely new item.
Please consult the sizing chart included on the applicable product page before ordering. Measurements can vary slightly between manufacturers and garment styles.
If the item you receive is labeled with a different size or color than the one shown in your order confirmation, contact us within 30 days so we can correct the fulfillment error.
Lost Packages
If tracking has not updated or your package has not arrived by the estimated delivery date, please contact us no later than 30 days after the estimated delivery date.
We may ask you to confirm your shipping information, contact the carrier, or allow additional time for delayed tracking to update. If the carrier confirms that the package was lost in transit, we will arrange an appropriate replacement or refund.
If tracking shows that a package was delivered but you cannot locate it, please:
- Check around the delivery location.
- Ask other members of your household.
- Check with neighbors, building management, or reception staff.
- Contact the shipping carrier or local post office.
We will help investigate when possible. Replacement or refund eligibility will depend on the carrier’s findings and applicable law.
Incorrect Addresses and Unclaimed Packages
Customers are responsible for providing a complete and accurate shipping address.
Orders returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or an unclaimed customs shipment are not eligible for a refund.
If the returned package is available for reshipment, we may offer to resend it after the customer confirms the correct address and pays the additional shipping charges. Returned packages are only held for a limited period, so reshipment cannot be guaranteed.
Customs Charges
International customers are responsible for any customs duties, import taxes, handling charges, or other fees imposed by the destination country.
Refusing or failing to collect a package because of customs charges does not qualify the order for a refund.
Refund Processing
When a refund is approved, it will be issued to the original payment method. Processing times vary by bank or payment provider and may take several business days after the refund has been submitted.
Original shipping charges are nonrefundable unless the order was incorrect, defective, lost in transit, or a refund of shipping is otherwise required by law.
Your Legal Rights
Nothing in this policy is intended to limit or exclude any consumer right that cannot legally be waived.
If the laws applicable to your purchase provide mandatory rights relating to cancellation, withdrawal, faulty merchandise, repair, replacement, or refunds, Melted.ink will honor those rights. This policy applies only to the fullest extent permitted by law.
Contact Us
Questions or order problems can be sent to:
Melted.ink
Email: contact@melt3d.ink
Please include your order number in all order-related messages so we can assist you as quickly as possible.
